Cancellation policy

Luma vale Order Cancellation Policy:

You may request to cancel an order within 24 hours of placement, only if it has not yet been processed or shipped.

Once processing begins (picking, packing, or label creation), cancellations are not possible.
If shipped, see our Returns & Refund Policy instead.

How to Cancel:
Email support@lumavale.shop or call +1 (469) 766-6612 with your order number and details. We’ll review and respond within 24 hours.

Approved Cancellations:

If your cancellation is approved before shipment, a full refund will be issued to the original payment method within 10 business days.” 

Exceptions :

Custom, personalized, sale/final sale, or non-cancellable items (as noted on the product page) cannot be canceled. We reserve the right to cancel orders (e.g., pricing errors, fraud) with a full refund.

Email: support@lumavale.shop

Address: 19709 Cll Lasuen, Walnut, CA 91789, USA 

Number: +1 (469) 766-6612