Terms of service

Terms of Service

Last updated: March 16, 2026

Welcome to Miao Silver. These Terms of Service govern your access to and use of our website, including any purchases, services, content, features, and tools made available through the site.

By visiting our site or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you may not access the website or use any services.

1. Online Store Terms

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of this site.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach of any of these Terms will result in an immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks or changes to conform to technical requirements of connecting devices or networks.

Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without our express written permission.

3. Product Information and Availability

We make every effort to display our products as accurately as possible. However, product colors, finishes, textures, and details may appear differently depending on your screen, device settings, lighting, or photography conditions.

Because many of our items are handcrafted, artisan-made, vintage-inspired, or feature traditional decorative elements, slight variations in tone, engraving, shape, patina, embroidery detail, or finish may occur. These differences are not defects and are part of the character of the product.

All product descriptions, pricing, and availability are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

4. Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order you place with us.

We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, payment method, billing address, or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all orders placed at our store.

5. Pricing and Payment

All prices shown on the website are listed in USD unless otherwise stated.

We reserve the right to correct any pricing errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

Your payment may be subject to authorization, review, or verification before your order is accepted and processed.

Taxes, duties, customs fees, or import charges may apply depending on your location and are the responsibility of the customer unless otherwise stated on our website.

6. Shipping and Delivery

Shipping times shown on the website are estimates only and are not guaranteed unless explicitly stated.

We are not responsible for delays caused by carriers, customs clearance, weather, public holidays, incorrect addresses, or events beyond our control.

It is the customer’s responsibility to provide a complete and accurate shipping address.

If a package is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, additional shipping charges may apply before reshipment.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier or upon confirmed delivery, subject to applicable law.

7. Returns, Refunds, and Exchanges

Our return, refund, and exchange practices are governed by our separate Return Policy, which is incorporated into these Terms by this mention.

Please review our Return Policy before making a purchase.

We reserve the right to deny returns or refunds that do not comply with our posted return conditions, including items returned damaged, worn, altered, or without original packaging where applicable.

8. Promotional Codes and Discounts

Promotional codes, discount offers, and special promotions are subject to their own terms and may be modified or discontinued at any time without notice.

Unless otherwise stated, promotional codes cannot be combined, are not redeemable for cash, and may not apply to previous purchases, gift cards, shipping fees, taxes, or excluded items.

We reserve the right to cancel or refuse any promotion where misuse, abuse, or unauthorized distribution is suspected.

9. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, icons, images, product photography, videos, designs, layouts, and software, is the property of Miao Silver or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, display, or exploit any content from this site without our prior written consent.

10. Third-Party Tools and Links

We may provide access to third-party tools, apps, services, or links over which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools and links on an as is and as available basis without any warranties, representations, or conditions of any kind.

We are not liable for any harm or damages related to your use of optional third-party tools, websites, or services.

11. User Comments, Reviews, and Submissions

If you send us comments, reviews, suggestions, ideas, or other materials, whether online, by email, or otherwise, you agree that we may use, edit, publish, copy, distribute, and otherwise exploit them in any medium without restriction.

We are under no obligation to maintain any comments in confidence, pay compensation, or respond to any comments.

You agree that your submissions will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You further agree that your submissions will not contain unlawful, abusive, defamatory, obscene, or misleading material, or any malware or harmful code.

12. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform unlawful acts;
(c) to violate any international, federal, state, provincial, or local laws or regulations;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or malicious code;
(h) to collect or track the personal information of others;
(i) to spam, phish, scrape, crawl, or interfere with the security features of the site.

We reserve the right to terminate your use of the service for violating any prohibited use.

13. Disclaimer of Warranties

To the fullest extent permitted by law, our site, services, and products are provided on an as is and as available basis without any representation, warranties, or conditions of any kind, either express or implied.

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the service will be accurate or reliable.

14. Limitation of Liability

To the fullest extent permitted by law, Miao Silver, its owners, directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the site, any products purchased from us, or any other claim related in any way to the use of the service or any product.

In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Miao Silver and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

16. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our site.

We may terminate or suspend your access to the site or services at any time without notice if we believe you have violated these Terms.

18. Entire Agreement

These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the service, superseding any prior agreements, communications, and proposals.

19. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with applicable law.

20. Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

21. Contact Information

Questions about the Terms of Service should be sent through the contact methods provided on our website.